Magento What Are The Processes
Magento great for developers, not great for everyday users
I have been working on a Magento web site for a couple of months now. I like Magento a lot because most of the feature requests I get from the operations, sales, shipping and receiving teams I can easily find a 3rd party module to use. That is so awesome! I love developing software but I hate reinventing the wheel.
What I dislike about Magento
I noticed that Magento lacks documentation for the most simple processes. The user manual I purchased does not have any documentation about editing orders. Magento is great if your customers just buy from your web site and require no additional help. I work at a company that offers exceptional customer care and shipping and receiving services. By being exceptional they get stung by Magento’s rigidness and lack of documentation a lot. I can live with Magento’s processes. I just wish they documented basic processes like editing orders, canceling orders, modifying orders after they have been invoiced, how the credit memo functionality works. If Magento is that popular why has no one documented these processes?
Change the company not the software
I will be spending some time documenting the processes within Magento (Your Welcome Varien). I will post the processes here to save people from the pain of trying to discover how to do basic order manipulations. Trying to customize Magento to function the way your business functions is unrealistic. When you go with Magento you are locked into the Magento way. Prepare to defend the rigid, undocumented processes and convince everyone else to drink the kool-aide with you.
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That’s So COOL…who knew ?